Platform use ki shartein aur niyam

1. Acceptance of Terms

Yeh Terms & Conditions ("Terms") TEKTIC platform aur services ki use ko govern karti hain, jo Tektic Technologies ("Company", "hum", "hamara") dwara operate ki jati hain.

Platform par account banakar ya services use karke, aap in Terms se sehmat hote hain. Agar aap sehmat nahi hain, to platform ka use turant band kar dein. Samay-samay par Terms update ho sakti hain; updated version is page par publish hota hai aur continued use ko sehmati mana jata hai.

2. User Accounts

Platform use ke liye aapko account banana hoga. Aap zimmedaar hain:

• Apni login credentials (ID, password, OTP) ko confidential rakhne ke liye
• Apne account par hone wali saari activity ke liye — chahe aapne ki ho ya kisi aur ne aapki credentials se ki ho
• Sahi aur complete registration information dene ke liye
• Kisi bhi unauthorized access ya security breach ki suchna turant humein dene ke liye

3. Service Description

TEKTIC ek SaaS business platform hai jisme Len-Den & EMI management, Campaigns, Business QR, Customer Hub, C-Book complaint tracking, Wallet, Catalog, Staff & Payroll aur Package Builder jaise modules shamil hain.

Hum services ko improve, update ya modify kar sakte hain. Planned maintenance ke dauran temporary interruption ho sakta hai; hum critical outages ki suchna dene ka prayas karte hain. Koi specific uptime guarantee tab tak nahi hoti jab tak alag se written service agreement na ho.

4. Payment Terms (Points-Based)

Platform ke kuch features points-based model par chalte hain. Recharge Razorpay ke through kiya jata hai aur points aapke wallet mein credit hote hain.

• Points ka use feature unlocks, score checks, TCID services aur platform ke other paid actions ke liye hota hai
• Points ka monetary value refundable nahi hota, jab tak koi documented billing error na ho
• Recharge, pricing aur package rates bina prior notice ke change ho sakte hain — naye rates agle recharge par lagu hote hain
• Failed/duplicate payments ke liye support se sampark karein; verified cases mein resolution diya jata hai
• Taxes (GST etc.) applicable rates ke mutabik extra ho sakte hain

5. Data Ownership

Aapke dwara platform par enter kiya gaya business data — customers, loans/EMI records, catalog, staff details, campaigns — aapki property hai. Hum aapka data bechte nahi hain ya third parties ke saath share nahi karte (Privacy Policy mein bataye gaye limited exceptions ke alawa).

Aap humein apni services provide karne ke liye aapke data ko store, process aur backup karne ka limited license dete hain. Account closure ke request par, hum legal aur operational requirements ke mutabik data retain karke use delete kar dete hain.

Platform ka software, brand, design, code aur documentation Tektic Technologies ki property hai — in Terms ke tehat aapko limited, non-exclusive use ka adhikar milta hai, ownership nahi.

6. Limitation of Liability

Services "as-is" aur "as-available" basis par provide ki jati hain. Kanoon dwara anumat had tak, Tektic Technologies kisi bhi indirect, incidental, special, consequential ya punitive damage ke liye liable nahi hoga — jisme data loss, business interruption, lost profits ya goodwill shamil hain.

Kisi bhi sthiti mein hamari total liability us claim se pichle 3 mahine mein aapke dwara pay ki gayi fees/points ke value se adhik nahi hogi. Aap apne business ke critical data ki apni backups rakhne ke liye zimmedaar hain.

Platform par di gayi jankari (jaise calculations, reports, reminders) decision-support ke liye hai — final business decisions aapke apne vivechan par honge.

7. Prohibited Use

Platform ka use karte waqt ye activities strictly prohibited hain:

• Illegal, fraudulent ya deceptive activities
• Doosre users ke accounts/data ka unauthorized access
• Platform ki security, servers ya networks ko disrupt karna
• Malware bhejna ya reverse engineering karna
• Spam ya unsolicited bulk messages bhejna (applicable laws ke mutabik)

8. Contact for Legal Concerns

In Terms se juda koi bhi sawal ya legal concern ke liye humse sampark karein:

• Phone: 7717515152
• Address: Panchkula, Haryana, India
• Facebook: facebook.com/tekticbyinbizz | LinkedIn: linkedin.com/company/tektic