Aapki data ki suraksha hamari zimmedaari

1. Information We Collect

TEKTIC ek SaaS business platform hai. Jab aap hamara platform use karte hain ya account banate hain, to hum kuch zaroori information collect karte hain:

• Account details — naam, mobile number, email address, business name
• Business data — customers, loans/EMI records, catalog, staff aur payroll details jo aap platform par enter karte hain
• Usage data — login times, device type, IP address, browser information (security aur analytics ke liye)
• Payment information — recharge aur subscription transactions (Razorpay ke through, card/bank details hamare server par store nahi hote)

2. How We Use Your Data

Aapka data sirf legitimate business purposes ke liye use hota hai:

• Platform ki services deliver karna — Len-Den, EMI, Campaigns, QR, Wallet, Payroll etc.
• Account verify karna, support dena aur queries resolve karna
• Service improve karna — naye features banana aur bugs fix karna
• Important notifications bhejna — payment reminders, security alerts, product updates
• Fraud prevention aur platform ki security maintain karna

3. Data Security

Hum aapke data ki suraksha ke liye industry-standard measures follow karte hain. Data transmission TLS encryption se secure hoti hai aur access sirf authorized personnel ko diya jata hai.

Har business (tenant) ka data logically alag rakha jata hai — doosre businesses ko aapka data access nahi hota. Passwords hash form mein store hote hain. Regular backups aur monitoring se data loss aur unauthorized access se bachav hota hai.

Phir bhi, internet par koi bhi system 100% secure nahi hota. Koi suspected security issue mile to turant humein contact karein.

4. Third-Party Services

TEKTIC kuch trusted third-party services use karta hai jo platform ko chalane ke liye zaroori hain:

• Razorpay — wallet recharge aur payments ke liye. Card/bank details directly Razorpay dwara process hoti hain; TEKTIC unhe store nahi karta.
• Google — Google Sign-In, review integration aur analytics ke liye. Google ki apni privacy policies apply hoti hain.
• WhatsApp / SMS providers — reminders aur OTP notifications ke liye (jaise aap configure karte hain).
• Cloud hosting & database providers — secure infrastructure par data host hota hai.

5. Cookies

TEKTIC essential cookies use karta hai jo login sessions, security (CSRF protection) aur platform ki functionality ke liye zaroori hain. In cookies ke bina platform properly kaam nahi karega.

Hum analytics cookies ka use aggregate traffic patterns samajhne ke liye kar sakte hain. Aap apne browser settings se cookies control kar sakte hain, lekin essential cookies disable karne se login ya kuch features par asar pad sakta hai.

6. Data Ownership & Retention

Aapke dwara enter kiya gaya business data (customers, loans, catalog, staff records) aapki property hai. Aap chahein to apna data export ya delete karwa sakte hain — account closure ke baad hum legal aur backup requirements ke mutabik limited time tak data retain karke use delete kar dete hain.

7. Contact for Privacy Concerns

Privacy se juda koi bhi sawal, data access/correction/delete request ya complaint ke liye humse sampark karein:

• Phone: 7717515152
• Address: Panchkula, Haryana, India
• Facebook: facebook.com/tekticbyinbizz | LinkedIn: linkedin.com/company/tektic